After this overall experience I would recommend to people looking for Solar Panel Systems to avoid Lumina Solar and instead go to a larger business that is able to better support their customers post-sale and throughout their products life-cycle. While the modem problem associated with the transitions from 3g to 5g networks is widespread, it just feels wrong that on a new system I have to pay additional money out-of-pocket to restore the originally advertised features of my solar system. This resulted in loss of access to energy monitoring, real time usage reports, remote installed maintenance, and Solar Renewable Energy Certificates (SRECs) Incentives. In 2022 the modem and associated support for the modem that was installed was “prematurely discontinued”. While I get that things break, the bigger problem was that customer support was practically non-existent and I'm assuming understaffed based on the time it took to get technicians to my home. The bottom line here is that I was still paying for a non-functional solar system while now also paying a normal electricity bill. The failure in being able to get my system repaired in a timely manner may be more attributable to Omnidian (the company that provides monitoring and tech support for Lumina’s solar systems) than to Lumina itself. Unfortunately in mid-to-late 2021 my system began having technical issues and the system was down for months before technicians were able to resolve the problem. In 2020 I received my federal tax rebate just as Lumina had stated and up to this point I was happy with the system and spoke highly of it to others. Lumina installed my Solar System in July 2019 and honestly the sales experience was really superb.
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